Support

Support in this demo is modeled on the real Shocker Hitch support operation: real humans, real hours, real contact channels. Nothing you submit on this demo site goes anywhere — the channels below are the manufacturer’s public ones.

Talk to a person

Phone: 701-707-2666
Email: service@shockerhitch.com
Chat: 24-hour response via the manufacturer’s site

Before you call: get an instant answer

Most pre-purchase questions are already answered by the site’s tools — that is the point of this concept:

• Will it fit my truck? Use the “Check my truck” panel on any product page, or the Setup Builder.
• Which hitch for my trailer weight? The Setup Builder checks capacity and shows its reasoning.
• Compare two models? Add both to Compare and read the highlighted differences.
• Describe your rig in one sentence? The Shocker Guide parses it into structured recommendations.

Warranty & guarantee

Both are manufacturer policies, verified from public sources (October 2026):

• 1-year limited warranty against defects in materials and workmanship.
• 60-day Smooth Towing Guarantee — tow with it; if the ride is not smoother, return it free.
• Patented air ride design: US 11,370,257 B1 and D898,628.

Installation help

Every product page carries an installation overview with the measure-first workflow (receiver height → coupler height → drop). For model-specific instructions, request documentation through the channels above — the manufacturer ships guides with each hitch.